Refund Policy

If the lookbook is not what you hoped for, email us and we will refund you. We would much rather refund you than argue with you.

The short version

• 30 days, no reason required. Email the address on our support page from the address you ordered with.
• Automatic refund if we fail. If generation fails, or your lookbook does not arrive within 24 hours, we refund you without being asked.
• Refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

What we ask

Nothing, beyond emailing us rather than opening a card dispute. A dispute takes weeks and costs us far more than the order was worth; an email is answered within one business day.

How refunds are processed

Polar is our Merchant of Record and issues the refund. When a refund is processed, your delivery link stops working.

Partial refunds

If you bought an add-on and only the add-on disappointed you, say so and we will refund just that part.